Returns

Returns & Refunds Policy

Thank you for shopping at Rustic Girls. We want you to love your purchase, and we're here to help if something isn't quite right.

Overview

  • We offer STORE CREDIT for change of mind returns within 14 days of receiving your items (excluding sale items)
  • Store credits are valid for 6 months from the date of issue
  • Refunds are only provided for faulty items that cannot be replaced
  • We do not offer exchanges due to stock turnover
  • Return shipping costs are at the customer's expense

Store Credit Information

  • Store credits are valid for 6 months from the date of issue
  • Credits can be used on any full-priced items
  • Free shipping is only available when you spend an additional $150 above your store credit value
  • Store credits cannot be exchanged for cash
  • Store credits are non-transferable

Return Eligibility Checklist

Your return must meet all these conditions:

  • Return requested within 14 days of receiving your order
  • Item is unworn, unwashed, and in original condition
  • Original tags are still attached
  • No marks, stains, pet hair, makeup, or fake tan
  • No perfume or deodorant smell
  • Item is in original packaging
  • Item is not from the SALE section
  • Item is not jewelry (due to hygiene regulations)

How to Return

  1. Email us at rusticgirls.au@gmail.com with your order number and reason for return
  2. We'll provide you with return instructions and a return form
  3. Package your item securely (reuse original packaging if possible)
  4. Include the completed return form with your package
  5. Send to: Rustic Girls Shop 147, Wanneroo Markets 33 Prindiville Drive, Wangara WA 6065

Important Notes

  • We strongly recommend using tracked shipping for your return - we are not liable for lost packages
  • Returns processing takes 2-3 business days from receipt
  • Store credit will be issued to the email address used for purchase
  • Original shipping costs are non-refundable

Faulty Items

If you receive a faulty item:

  1. Contact us within 7 days of delivery
  2. Include photos of the fault and your order number
  3. We'll assess the issue and provide return instructions
  4. Faulty items qualify for:
    • Replacement (if available)
    • Refund (if replacement unavailable)
    • Return shipping costs covered by us

What Qualifies as a Fault?

  • A fault must clearly result from a manufacturing issue
  • Incorrect sizing does not qualify as a manufacturing fault
  • Acceptable manufacturing faults include:
    • Open seams
    • Broken zippers or buttons
    • Broken elastic loops
    • Fabric puckering
  • Items must be reported within a reasonable timeframe to be considered faulty; otherwise, issues may be deemed as general wear and tear

Non-Returnable Items

  • Jewelry items are non-returnable due to hygiene reasons unless faulty
  • Sale items marked down 30% or more are FINAL SALE
  • Black Friday and Clearance items are FINAL SALE

Sale Items

  • Items purchased during storewide sales can be returned for store credit within 14 days
  • Items marked down 30% or more are FINAL SALE
  • Each sale event will clearly state return eligibility

Final Note

By choosing to shop at Rustic Girls, you understand that we strive to accurately represent our items online. However, slight variations in color may occur due to different screen displays.

Need help? Contact us at rusticgirls.au@gmail.com and we'll be happy to assist you.