Shipping

Shipping Policy

Free Shipping Offer

  • FREE EXPRESS shipping on all Australian orders over $150
  • Orders under $150 will incur a flat rate of $10 for Express Post delivery
  • All orders are shipped via Australia Post Express

Processing & Dispatch

  • We aim to process and dispatch all orders within 24-48 hours (Monday-Friday)
  • Orders placed on weekends or public holidays will be processed the next business day
  • During sale periods and peak seasons, processing times may be slightly longer

Delivery Timeframes

Australian Orders

  • Express Post: 1-4 business days for most metro areas
  • Regional/Remote areas may take 2-6+ business days
  • Tracking information will be provided via email once your order is dispatched

Please Note

  • Delivery times are estimates only and may vary due to circumstances beyond our control
  • During peak periods (like sales events and holidays), delivery times may be longer
  • Severe weather conditions and other external factors may impact delivery times

Important Information

  • A signature may be required upon delivery
  • If you're not home, a card will be left with collection instructions
  • We recommend shipping to an address where someone is available to receive the parcel
  • For work addresses, please include the company name
  • Orders returned to sender will incur a re-shipping fee at customer's expense

Address Accuracy

  • Please ensure your shipping address is correct before completing your order
  • We are not responsible for packages sent to incorrect addresses
  • Address changes cannot be made once the order has been dispatched
  • Redelivery fees due to incorrect addresses will be at the customer's expense

Lost or Missing Packages

  • All orders are shipped with tracking
  • Rustic Girls is not liable for lost or stolen packages once delivered
  • We strongly recommend choosing a secure delivery location

Need Help?

For any shipping enquiries, please contact us at rusticgirls.au@gmail.com

Shipping times are estimates only and begin from the date of dispatch. Rustic Girls is not responsible for any delays caused by Australia Post or other circumstances beyond our control.